Katie Quillen

RVP, Sales

Having spent her career in the collaboration and contact center space, Katie Quillen has a deep background in helping organizations transform the way they interact with their customers and compete in their respective industries. Katie has a passion for thinking big while focusing on the journey, not just the destination.

With over 6 years at CCaaS leader Five9, Katie has deep expertise in helping customers migrate to the cloud with a focus on operational outcomes and organizational impact. Five9's early entrance into the contact center AI space has molded the team into a mindset of early adopters, helping customers bring AI front and center into their CX operations and recognize meaningful results.

Panel Details

The right CX solutions can transform growth, retention, and employee satisfaction but only if they’re implemented effectively. Too often, breakdowns in vendor coordination, system integration, or internal adoption stall progress. In this panel, Katie Quillen and fellow leaders will share real-world stories that uncover the friction points behind CX transformation and how solution providers are helping organizations align operations with customer-facing teams to deliver results that last. Learn more about this session and explore how to make your CX strategies stick

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