C3 Tech Summit | CX in Motion

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CX in Motion: Delivering Results Through Execution, Integration & Alignment

A panel on overcoming operational roadblocks to CX transformation and aligning teams for lasting impact.

November 12, 2:10 PM - 2:40 PM

Grand Gallery C/D

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Key Takeaways

1) Learn the most common pitfalls during migrations and rollouts, and the executive moves that get them back on track.

2) Explore practical ways companies are connecting data and platforms without triggering complexity overload.

3) See how leaders are ensuring teams don’t just “turn on” new tools, but actually use them to improve the customer journey.

Session Details

The right CX solutions can dramatically impact an organizations growth, customer retention, and employee satisfaction – but the right solution can only perform for your organization with proper rollout. From vendor coordination to system integration and internal adoption, operational breakdowns are often the reason CX strategies stall.

Through real-world stories, this panel will explore some of the friction points that derail CX transformation, and how CX solution providers are supporting alignment between operations, and customer-facing teams to deliver results that stick.

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About The Sponsors

We’re proud to have Glia, RingCentral, Five9, and Zoom sponsoring this insightful panel on delivering CX strategies that truly stick. Together, these leaders understand that the right CX solution only delivers results when it’s rolled out with precision, aligning operations, integrating systems, and empowering teams.

Their combined expertise in bridging technology and human engagement makes them the perfect partners for a conversation on overcoming friction points and driving measurable CX success.