November 10, 2026  |  DeVos Place, Grand Rapids, MI

The C3 Tech Summit

The C3 Tech Summit is where Midwest technology and business leaders come to think through the decisions that will define what’s next.

The decisions you make in the next 12 months will define your organization for the next five years, and this is the room to work through them with peers facing the same pressures, vendors who’ve solved them before, and speakers who’ve operated at a level that puts everything in perspective. 

 

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Reserve Your Spot:

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Step Inside the C3 Tech Summit

Take a closer look at the energy, the people, and the conversations that make this event different, bringing together leaders who are actively working through the decisions shaping the next phase of their organizations.

All Sessions
Keynotes
Breakout Sessions & Insights
Welcoming and Opening Remarks for the 2026 C3 Tech Summit

Welcoming & Opening Remarks

The future belongs to those willing to learn, adapt, and lead. Join Matthew Toth as he kicks off the 9th Annual C3 Tech Summit and sets the stage for a day filled with insight, innovation, and inspiration.

Learn more about Welcoming & Opening Remarks. Read More

Crisis Leadership Keynote

From inside the White House on 9/11 to today's boardroom challenges, Robert Darling shares unforgettable lessons on leadership under pressure, resilience in the face of disruption, and making critical decisions when every second counts.

Learn more about Crisis Leadership Keynote. Read More

Zoom Breakout Session

Great customer experiences are powered by great communication. See how organizations are bridging gaps across support, operations, and internal teams to reduce friction and respond faster than ever before.

Learn more about Zoom Breakout Session. Read More

Genesys Breakout Session

Rising customer expectations are exposing the cracks in outdated workflows. See how enterprise leaders are reimagining operations to accelerate engagement, reduce friction, and create customer experiences built for scale.

Learn more about Genesys Breakout Session. Read More

360SOC Spotlight

What if your SOC could identify and stop threats before they become incidents? Join this session to see how AI-powered security operations are delivering faster detection, smarter response, and stronger protection across the enterprise.

Learn more about 360SOC Spotlight. Read More

IT Panel

AI, cybersecurity, staffing shortages, and growing infrastructure complexity are reshaping enterprise IT. Join this executive panel for an honest conversation about what's working, what's changing, and how IT leaders are preparing for the future.

Learn more about IT Panel. Read More

Infrastructure Panel

AI is changing the game, and enterprise infrastructure is feeling the pressure. Hear how technology leaders are navigating rising complexity, modernizing critical environments, and building the foundation needed to support what's next.

Learn more about Infrastructure Panel. Read More

CX Technology & Engagement Panel

The lines between voice, messaging, video, and AI are disappearing. Hear how customer experience leaders are adapting to rising expectations, embracing smarter communication strategies, and building engagement experiences designed for what's next.

Learn more about CX Panel - Segment 1. Read More

Agenda

Guest Speakers
Executive Leadership
Customer Experience (CX)
Cybersecurity & Risk
Innovation & Infrastructure
7:00 AM
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
Main Floor
Event Check In & Breakfast
7:45-8:30 AM
Lunch
12:30-1:30 PM
Vendor Hall Opens & Networking Time
3:00-4:00 PM
Networking Reception
5:30-6:30 PM
Mainstage Ballroom A&B
C3's Opening Remarks
8:30-8:50 AM
Sanas Spotlight: Why Voice Clarity is ...
8:50-9:00 AM
Cato Networks Spotlight
9:45-9:55 AM
Economic Review & Forecast
10:00-10:45 AM
Crisis Leadership Lessons from the President ...
11:45-12:30 PM
360SOC Spotlight: What Modern Enterpises ...
4:00-4:10 PM
Vendor Spotlight: Sinch
4:15-4:25 PM
Closing Keynote with Sol Rashidid
4:30-5:30 PM
Grand Gallery E
Comcast Business Breakout Session
11:00-11:30 AM
Five9 Breakout Session
1:45-2:15 PM
The Hidden Communication Problems Impacting ...
2:30-3:00 PM
Grand Gallery A & B
Panel: Is Enterprise Infrastructure Ready ...
11:00-11:30 AM
Panel: Why Customers are Loosing Patience ...
1:45-2:15 PM
Panel: The Operational Challenges Facing ...
2:30-3:00 PM
Grand Gallery F
The Operational Challenges Behind Modern ...
11:00-11:30 AM
Turning Every Patient Conversation into a ...
2:30-3:00 PM
Grand Gallery C & D
Panel: How leading Enterprises leverage ...
11:00-11:30 AM
Panel: Why IT Teams are Rethinking ...
1:45-2:15 PM
All Speakers
Keynote Speakers
Breakout Sessions & Insights Speakers

Blog and Resources

Frequently Asked Questions


Whether you're attending the C3 Tech Summit for the first time or returning for another year, these FAQs cover the key details to help you get the most out of the experience.

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How Much Does it Cost to Attend?

The C3 Tech Summit is free to register and attend*! We are supported by our sponsors, allowing us to provide our attendees with a VIP experience at no cost. The Summit was designed to build relationships, provide substantial learning opportunities, introduce you to new technologies/vendors, and get you out of the office to enjoy the day.

*Registrations are subject to approval from the C3 Team before you are confirmed to attend.

Who Should Attend the C3 Tech Summit?
There is not a "one-size fits all" job title as an attendee of the summit, but a general idea of the caliber of attendees would be one of the following titles:
  • CIO
  • CISO
  • CTO
  • VP/Director of Cybersecurity
  • VP/Director of Operations
  • VP/Director of Technology & Information Systems
  • VP/Director of Technical Services
  • IT Manager
  • Company IT Specialist
  • Contact Center Manager

You should attend if you work in or with Technology and want to know the cutting-edge of technology!

What is the C3 Tech Summit?

The C3 Tech Summit is a mix of networking, breakout sessions, and exclusive meetings. Featuring 30+ sessions, over 30 speakers (including conversations with customers to hear their story), and 60+ sponsors with booths to hear the latest technology available in the marketplace.

Sessions are focused on content and not sales pitches. We're focused on providing information, not a purchase.

What is the Dress Code?

The recommended dress for the event is Business Casual to Business Formal. There will be exclusive meetings and meeting rooms available to you while you attend, and these rooms can get cold, so we recommend dressing in layers.

Will Recordings be Available After the Event?

Yes! We will be recording the sessions and you will be able to review all your favorites within 30 days of the event. If you have a specific session you would like to review, please include that in your post-event survey and we will be sure to send it directly to you.

Where Do I Park?

DeVos Place has parking conveniently located under the convention center. Access to the parking lot is on Michigan Street and Lyon Street*. Please note you cannot access the underground parking garage if you are heading West on Michigan Street. No left hand turns are permitted due to a semi-permanent concrete berm installed for a new crosswalk.

Additional parking may be available in the City-County Building on Monroe Avenue (across from DeVos Place) or several other parking structures within walking distance.

When is the Last Day to Register?

You can register for the summit the same day! We will close online registrations the week of the summit, but you will be able to register for the summit on the same day at the registration desk at Devos Place.

November 10, 2026 | DeVos Place, Grand Rapids, MI

Join the Leaders in the Room

Be part of the conversations that only happen when the right leaders are in the same room. The C3 Tech Summit creates the space for honest dialogue, shared perspective, and the kind of insight that only comes from peers solving real challenges.