About Mike Egli

Mike Egli is the CX Transformation Practice Leader at RingCentral, where he guides the company’s strategic vision for contact center and AI innovation. With 30 years of experience in customer experience, operations, and consulting, Mike helps organizations modernize how they connect with customers, bridging people, process, and technology to deliver measurable impact. A respected thought leader and frequent industry speaker, he has worked with major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield to transform service delivery and elevate customer engagement.