CX Panel

Why Customers Are Losing Patience With Bad AI Experiences

About the Session:

Customers are becoming far less patient with slow support, disconnected experiences, and AI interactions that feel generic or frustrating. At the same time, organizations are under pressure to scale engagement without adding more operational overhead. Leaders from Regal, PolyAI, and Boost.ai will discuss how customer expectations around AI-powered engagement are changing, where organizations are struggling to keep up, and what separates helpful automation from experiences customers avoid. Attendees will hear real-world perspectives on conversational AI, voice experiences, customer trust, operational responsiveness, and where enterprise customer engagement is heading next.

Key Takeaways:

Hear how customer expectations around AI-powered engagement are changing across industries.
Learn where organizations are running into friction with conversational AI and automated customer experiences.
Get practical perspectives on building customer engagement experiences that feel faster, smarter, and more human.