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Unlocking the Future of CX: RDI & C3’s AI-Driven Transformation

A breakout session on replacing legacy systems with AI-powered cloud solutions to streamline operations and elevate customer experience.
Untitled design - 2025-10-14T150806.499  November 12, 2:50 PM - 3:20 PM  Untitled design - 2025-10-14T151039.680 Grand Gallery E
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Key Takeaways

1) Future-Proofing Customer Experience: How RDI selected a solution that scales with evolving business needs. 
2) AI in Action: Real-world examples of how AI-powered agent assist is reducing handle time and enhancing customer interactions. 
3)Turning Data into Strategy: How RDI is leveraging advanced analytics to gain actionable customer insights.

Session Details

Discover how RDI, in partnership with C3, embraced digital transformation by moving from an aging contact center platform to an AI-powered Genesys Cloud solution. This fireside chat will explore how RDI tackled the challenges of legacy technology, strategically evaluated new solutions, and implemented cutting-edge AI features to streamline operations. Learn how RDI’s innovative approach is redefining customer interactions and agent productivity.
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About The Sponsor

We’re excited to have Genesys sponsoring this breakout session, joined on stage by their client RDI. As a global leader in AI-powered cloud contact center solutions, Genesys helps organizations deliver personalized, seamless customer experiences across every channel. Their innovative platform empowers businesses to streamline operations, enhance agent productivity, and transform customer interactions with empathy and efficiency.
With RDI sharing their real-world journey, this session highlights how the right technology and strategy can redefine customer experience and future-proof organizations for success.