Tommy Mayfield

Manager of Customer Experience Shared Services

Tommy Mayfield is the Manager of Customer Experience Shared Services at the Chamberlain Group, where he oversees Workforce Management, Quality Assurance, Telephony, Salesforce Service Cloud, and all contact center software operations. With more than 20 years of experience in CX leadership, Tommy has driven transformative strategies that blend technology, process, and people to elevate service delivery. He played a key role in implementing Chamberlain Group’s agentic AI-powered chat and voice bot, helping modernize digital self-service while ensuring seamless integration with human support. Tommy is passionate about leveraging technology to create effortless, scalable, and human-centered customer journeys.

Panel Details

Customer expectations have never been higher and neither have the stakes for getting CX right. In this fireside chat, Tommy Mayfield of Chamberlain Group joins Michael Hartsog of Quiq to reveal how Agentic AI is transforming customer journeys, reducing friction, and creating authentic engagement at scale. Executives will gain practical insights on building the business case for AI, striking the right balance between automation and human connection, and seeing the measurable results top brands are already achieving.

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