C3 Tech Summit | Contact Center Experience

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Reimagining the Contact Center Experience with Zoom

A breakout on how Zoom’s AI tools are transforming contact centers with speed, insight, and effortless experiences.

November 12, 3:30 PM - 4:00 PM

Grand Gallery C/D

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Key Takeaways

1) How AI is helping agents resolve issues faster and with greater empathy.

2) Why unified analytics are reshaping performance management for supervisors.

3) Where self-service and proactive engagement are reducing customer effort.

About This Session

The contact center is no longer just about calls, it’s where customer trust is built and brand experiences are defined. In this interactive session, Zoom and enterprise leaders share how Zoom’s latest AI-powered tools are transforming the way agents, managers, and customers connect. From real-time agent assist to unified analytics and seamless omnichannel experiences, you’ll hear what’s making a measurable difference today.

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About The Sponsor

We’re thrilled to have Zoom sponsoring and leading this dynamic session on Reimagining the Contact Center Experience. As a global leader in communication and collaboration, Zoom is redefining how organizations connect with their customers through AI-powered innovation. In this session, Zoom experts and enterprise leaders will showcase how real-time agent assist, unified analytics, and seamless omnichannel experiences are transforming the contact center into a hub of trust and engagement. Their sponsorship and insights make this a must-attend conversation for anyone looking to elevate customer experience and empower their teams with the tools of the future.