C3 Tech Summit | Beyond the Bot

heroBG-Landing-Page

Beyond the Bot in Modern Contact Center

Join Five9 as they explore how AI is driving ROI and customer satisfaction, without losing the human touch.

November 12, 10:30 AM - 11:00 AM Grand Gallery E

Back to Sessions

Key Takeaways

1) How to balance AI-driven efficiency with human connection.

2) Where agent-assist and self-service AI are delivering real-world ROI.

3) How to avoid the “AI trap” of over-automation and under-performance.

About This Session

AI has changed the contact center, but it hasn't replaced the human experience. In this session, Five9 and a featured customer will share how they’ve implemented AI to support agents, improve customer satisfaction, and drive measurable ROI without compromising empathy. You’ll hear what worked, what didn’t, and what to prioritize when deploying automation at scale.

Quiq Sesss (3) width=

About The Sponsor

We’re proud to have Five9 sponsor this fireside chat on the evolving role of AI in the contact center. A global leader in cloud contact center solutions, Five9 helps businesses reimagine customer engagement by combining the power of AI, automation, and analytics with the empathy only humans can deliver. Their platform empowers agents, enhances customer satisfaction, and drives measurable ROI, making them a great fit for this conversation on how to implement AI at scale without losing the human touch.