In this video, Scott Foster from C3 chats with Kyle Petty of Dialpad about how their AI-powered contact center platform helps organizations improve customer experience and reduce agent turnover. Backed by a Forrester study, the platform delivers impressive ROI and streamlines the experience for both agents and supervisors.

Key Points:

• Delivers 381% ROI by cutting handle times, reducing attrition, and accelerating training

• Uses real-time AI tools to transcribe calls, generate summaries, and surface assist cards

• Empowers supervisors with live alerts for escalations and negative sentiment

• Engages implementation teams early to ensure smooth, accountable deployments

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