Greg Lahens is a technology executive with extensive experience driving innovation in healthcare. As Vice President of Engineering & Technology at Occam Health Services, he leads the development of scalable, data-driven solutions that streamline operations and enhance patient engagement. Greg combines deep technical expertise with strategic vision, helping organizations leverage technology to deliver better outcomes and more efficient care.
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Greg Lahens joins Five9 to share how Occam Health is using AI to empower agents, streamline operations, and enhance patient experiences, proving that technology can elevate empathy rather than replace it. Attendees will gain real-world insight into what it takes to deploy automation at scale while keeping the human element at the heart of customer engagement.
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