CX Engineer

As a CX Engineer at C3, you will be the technical powerhouse behind our client engagements, leading discovery, shaping solutions, and delivering the expertise that drives customer experience transformations. You will guide clients through complex evaluations and bring clarity to decision making with deep technical knowledge and vendor insight. Reporting directly to the Director of Engineering, this role is built for someone who thrives at the intersection of technology and relationships, turning challenges into opportunities and ideas into impactful results.

Key Responsibilities:

• Guide clients through technical discovery sessions to define solution requirements and recommend approaches that optimize value.
• Conduct gap analysis to identify opportunities for additional projects or enhancements within the client’s environment.
• Develop and deliver detailed proposals, including RFP and RFI responses, as well as comprehensive technical documentation that supports client decision making.
• Build and maintain strong relationships with vendors while staying current on their solutions and capabilities.
• Establish and maintain strong relationships with vendor partners, ensuring a deep understanding of their current solutions, roadmaps, and capabilities to better inform client recommendations.
• Organize and facilitate vendor demonstrations, providing our clients with expert insight and thought leadership to guide them effectively through the vendor evaluation and selection process.
• Collaborate closely with the Project Management team to ensure a seamless transition from pre-sales to implementation.
• Provide or recommend training resources, and support the creation of educational materials such as videos, vendor matrices, slide decks, and sample diagrams to assist consultants in campaigns and opportunities.
• Travel onsite to client meetings requested by C3 Technology Advisors Sales Consultants

Required Qualifications:

• High school graduate or equivalent
• Certifications such as CCXP, Five9, Genesys, NICE, Zoom, Avaya or Cisco UCCX/UCCE
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail and follow-through
• Strong Microsoft Office skills
• Demonstrates our core values: Extreme Ownership, Confidence, Curiosity, Deep Caring for the Success of Others, Ingenuity & Action.
• Willingness and ability to travel (20%)
• U.S. Citizen or legal to work in the U.S.

Preferred Qualifications:

• Bachelor’s degree in Information Technology or related field
• 3-5 years of practical experience with WFM, QA//QM, Dialer/List/Campaign management
• 3-5 years of Network or Security Experience
• Familiarity with SIP, RespOrg, APIs, AWS, VDI
• Familiarity with the leading vendors in the CX space
• Familiarity with consultative or solution-based sales approaches
• Experience collaborating directly with senior advisors to support client engagements
• Experience with Salesforce, HubSpot, and Smartsheet