C3 Tech Summit | Smart Experience

heroBG-Landing-Page

Smart Experience: Where AI Meets the New CX

A session how leaders are using AI in CX to enhance human touchpoints, accelerate outcomes, and drive actionable insights.

November 12, 10:30 AM - 11:00 AM Grand Gallery A/B

Back to Sessions

Key Takeaways

1) Hear how AI is being used to assist—not replace—agents through live guidance, summarization, and case deflection.

2) Explore how organizations are rethinking roles, training, and workflows to support hybrid AI-agent teams.

3) Discover why customer data unification is essential for AI accuracy, personalization, and trust—and how leaders are addressing it.

About This Session

Customer expectations have never been higher and generative AI is opening new doors for how we engage, support, and retain them.

This session explores how enterprise leaders and organizations are embedding AI into their CX strategies to augment not replace human touchpoints, accelerate outcomes, and surface actionable intelligence. Panelists will share what’s working, what’s not, and how to make AI a value engine instead of a buzzword.

CX AI Panel (3) width=

About The Sponsors

We’re excited to have Regal, PolyAI, Capacity, and NICE sponsoring this forward-looking panel on transforming customer experience with AI. Each organization understands how to blend automation with the human touch to create meaningful, measurable connections.

Their expertise in leveraging AI to accelerate outcomes, surface actionable insights, and strengthen customer relationships makes them the perfect partners for a conversation on turning AI in CX from a buzzword into a true value engine.