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The MSP Equation: Flexibility, Coverage, and Control

A panel on how MSPs are becoming strategic drivers of innovation and efficiency in 2025 IT strategies.

   Untitled design - 2025-10-14T150806.499  November 12, 3:30 PM - 4:00 PM  Untitled design - 2025-10-14T151039.680 Grand Gallery A/B

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Key Takeaways

1) Discover how top MSPs are using AI for real-time remediation, predictive maintenance, and smarter escalation—transforming support from reactive to proactive.

2) New metrics that matter. Learn how leading organizations are measuring MSP effectiveness beyond ticket resolution—think operational readiness, MTTR, and avoided incidents.

3) Explore how modern SLAs are shifting to include accountability for business outcomes, transparency, and next-gen responsiveness.

Session Details

As the demands on IT teams intensify spanning cloud operations, cybersecurity, 24/7 support, and digital transformation -managed service providers (MSPs) are playing a more strategic role than ever before. But not all MSPs are built for what’s next.
In this panel, we’ll explore how forward-thinking organizations are partnering with MSPs for more than just stability -leveraging them to accelerate innovation, enable leaner teams, and stay ahead of operational risks. Whether you're evaluating your current provider or exploring co-managed models, this session will help you rethink how MSPs fit into your 2025 IT strategy.
MSP Equation Speakers (9) width=

About The Sponsors

We’re thrilled to have CBTS, Dataprise, and Thrive sponsoring this forward-thinking panel on the evolving role of Managed Service Providers. Together, these industry leaders represent the cutting edge of how MSPs can serve as strategic accelerators, not just operational support, helping IT teams work smarter, innovate faster, and stay ahead of emerging risks.
It’s exactly the kind of vision this panel will explore.