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About the Session:
Customer communication has changed fast over the last few years. Voice, messaging, AI agents, video, and real-time engagement are all blending together across the customer journey. At the same time, many organizations are still trying to manage disconnected communication tools, inconsistent customer experiences, and rising expectations around responsiveness. Leaders from Vonage, Dialpad, and RingCentral will discuss how enterprise communication and customer engagement models are evolving, where organizations are struggling to keep pace, and what modern customer interaction strategies look like moving forward. Attendees will hear candid perspectives on AI-powered communication, workforce collaboration, customer engagement, and the operational pressure created by always-on customer expectations.
Key Takeaways:
- Hear how customer communication expectations are changing across voice, messaging, and digital engagement.
- Learn where organizations are struggling with disconnected communication and collaboration environments.
- Get practical perspectives on building faster, more connected customer engagement experiences at enterprise scale.
