Oisin Glynn

Vice President - Solutions Engineering

Oisin is a seasoned professional who brings over 25 years of valuable experience in the contact center industry to his role as the leader of the Solutions Engineering team at PolyAI. Throughout his career, he has held key positions in R&D, Operations, and Pre-Sales Engineering, gaining a comprehensive understanding of the industry's various facets. Oisin and his dedicated team work with PolyAI's partners, customers, and prospects to revolutionize customer experiences through the implementation of cutting-edge conversational AI solutions. Their primary objective is to optimize customer journeys, ultimately resulting in exceptional experiences for both customers and employees.

Panel Details

Discover more about Oisín Glynn’s panel at the C3 Tech Summit, where industry leaders will explore how generative AI is reshaping customer engagement. This conversation will dive into how organizations are embedding AI into CX strategies to augment rather than replace the human touch, accelerate outcomes, and surface actionable insights. Panelists will share candid perspectives on what’s working, what’s not, and how to ensure AI becomes a true value engine instead of just a buzzword.

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