November 9-10, 2026 | DeVos Place | Grand Rapids, Michigan
600+
Peers & Leaders
Exchange ideas with technology & business leaders solving real operational challenges.
30+
Targeted Sessions
Choose and build a schedule that fits your needs. Focused on real-world technology decisions, not sales pitches.
60+
Technology Providers
Explore solutions and connect with over 60 technology providers across cybersecurity, CX, AI, cloud, networking, communications, and infrastructure.
Monday, November 9 | 2 - 3:30 PM
About the Session:
AI & Rural Health: Bridging the Digital Divide
At the C3 Tech Summit, HIMSS Michigan will explore how AI is helping address real challenges in rural and underserved healthcare communities. The conversation will look at areas such as telehealth, ambient listening, virtual patient monitoring, and access to care. Healthcare and technology leaders will share what they’re seeing firsthand and where AI may have a meaningful role in closing gaps across Michigan. Attendees will also have time to join the conversation, ask questions, and share their own experiences with rural health.
Who Should Attend?
The healthcare experience is designed for leaders responsible for decisions across technology, operations, security, infrastructure, patient experience, and transformation, including:
- CIOs, CTOs, CISOs, and CMIOs
- Chief Digital and Transformation Officers
- VPs and Directors of IT
- Healthcare cybersecurity leaders
- Infrastructure and cloud leaders
- Network and telecom leaders
- Patient experience and contact-center executives
- Digital health leaders
- Technology procurement and sourcing teams
- Healthcare operations leaders
- IT managers responsible for enterprise platforms and services
Healthcare Technology Has Never Carried More Responsibility
Healthcare IT leaders are being asked to modernize while protecting what cannot fail.
Patient access needs to improve. AI initiatives need governance. Cybersecurity threats continue to evolve. Clinical and administrative systems must remain available. Contact centers need to do more with fewer resources. Networks must support increasingly distributed care environments. And every new technology decision introduces another conversation about security, privacy, integration, and compliance.
The C3 Tech Summit creates a place to work through those decisions with people who understand the stakes.
Not through endless product pitches.
Through peer conversations, focused sessions, technology exploration, and access to experts working across the healthcare technology ecosystem.
Continue the Healthcare IT Conversations That Matter
Build on Your Michigan HIMSS Connections
C3 Technology Advisors continues to connect with Michigan’s healthcare IT community through HIMSS, bringing healthcare and technology leaders together for peer networking and conversations around patient experience, operational efficiency, AI, and emerging technologies.
At the C3 Tech Summit, those conversations continue. Reconnect with HIMSS peers, expand your healthcare technology network, and compare priorities with leaders navigating many of the same challenges.
Agenda
Guest Speakers
Community Partner
Innovation & Infrastructure
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
Main Floor
Guest Check-In for Day 1
1:30-5:00 PM
Welcome Reception
5:00-6:00 PM
Grand Gallery C & D
HIMSS; AI & Rural Health: Bridging the ...
2:00-3:30 PM
Grand Gallery E
ISSA Motor City Keynote & Panel
2:00-3:30 PM
Grand Gallery A & B
Part 1: Beyond the Build: What AI-Ready Data ...
2:00-3:30 PM
Part 2; AnthmAI: AI Governance at Scale
3:30-5:00 PM
Off-Site
Avant Welcome Dinner
6:00-8:00 PM
Executive Leadership
Customer Experience (CX)
Cybersecurity & Risk
Innovation & Infrastructure
7:00 AM
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
Main Floor
Event Check In & Breakfast
7:45-8:30 AM
Lunch
12:30-1:30 PM
Vendor Hall Opens & Networking Time
3:00-4:00 PM
Networking Reception
5:30-6:30 PM
Mainstage Ballroom A&B
C3's Opening Remarks
8:30-8:50 AM
Sanas Spotlight: Why Voice Clarity is ...
8:50-9:00 AM
Cato Networks Spotlight: The Operational ...
9:45-9:55 AM
Economic Review & Forecast
10:00-10:45 AM
Crisis Leadership Lessons from the President ...
11:45-12:30 PM
360SOC Spotlight: What Modern Enterpises ...
4:00-4:15 PM
Vendor Spotlight: Sinch
4:15-4:25 PM
Closing Keynote with Sol Rashidi
4:30-5:30 PM
Grand Gallery E
Comcast Business Breakout Session
11:00-11:30 AM
Five9 Breakout Session
1:45-2:15 PM
The Hidden Communication Problems Impacting ...
2:30-3:00 PM
Grand Gallery A & B
Panel: Is Enterprise Infrastructure Ready ...
11:00-11:30 AM
Panel: Why Customers are Loosing Patience ...
1:45-2:15 PM
Panel: The Operational Challenges Facing ...
2:30-3:00 PM
Grand Gallery F
The Operational Challenges Behind Modern ...
11:00-11:30 AM
Turning Every Patient Conversation into a ...
2:30-3:00 PM
Grand Gallery C & D
Panel: How leading Enterprises leverage ...
11:00-11:30 AM
Panel: Why IT Teams are Rethinking ...
1:45-2:15 PM
Healthcare-Relevant Technology Providers to Know
Five9 offers healthcare contact-center capabilities including omnichannel engagement, AI agents, workforce engagement, and integrations with Epic and other EHR platforms. Five9 states that it enters into BAAs with qualifying covered-entity and business-associate customers and maintains safeguards for PHI.
Authenticx is purpose-built for healthcare and uses AI-powered conversation intelligence to analyze patient and member interactions for experience, operational, safety, and compliance signals. Its platform includes healthcare-focused privacy and security controls and HIPAA-related capabilities.
Genesys Cloud supports healthcare contact-center and patient/member experience use cases, including Epic integration, scheduling and patient-access workflows, digital engagement, and AI. Genesys documents HIPAA-related support and other healthcare security and compliance capabilities for applicable Genesys Cloud services.
NiCE CXone provides healthcare customer-experience capabilities spanning voice, digital engagement, AI-driven workflows, self-service, workforce tools, and EHR/enterprise integrations. NiCE documents controls designed to support HIPAA-regulated workflows and maintains a broader compliance program that includes SOC 2 Type II and ISO 27001.
Glia offers healthcare contact-center technology combining digital engagement, voice, AI, and agent-assisted service. The company describes its healthcare offering as designed for HIPAA-compliant interactions and documents HIPAA/HITECH within its security program.
PolyAI provides conversational voice AI for healthcare interactions and documents healthcare-specific use cases. Its current compliance documentation lists ISO 27001, SOC 2 Type II and HIPAA-related controls, stating that relevant systems are designed to meet HIPAA requirements.
RingCentral offers healthcare-focused communications spanning voice, messaging, video, patient engagement, contact center, EHR connectivity, and AI. RingCentral documents HIPAA-related capabilities and healthcare integrations across its platform.
Cato Networks combines SD-WAN and network security in its SASE platform, with healthcare examples spanning secure access and distributed-site connectivity. In 2026, Cato announced renewed SOC 2 Type II coverage together with HIPAA attestation.
Keeper offers zero-trust privileged access and password/security capabilities for healthcare organizations, including controls around PHI access, remote connectivity, auditability, and privileged credentials. Keeper documents HIPAA, SOC 2, and ISO 27001-related security credentials.
Lightedge provides infrastructure, cloud, security, and managed services for healthcare and life-sciences organizations. Its healthcare and compliance materials document HIPAA and HITRUST capabilities alongside services covering cloud, colocation, security, identity, and managed infrastructure.
OTAVA provides healthcare-oriented cloud, security, compliance, data protection, and disaster-recovery services. Its current materials document HIPAA/HITECH, HITRUST, ISO 27001, PCI DSS, and SOC assurance coverage for applicable environments and services.
Assured Data Protection provides healthcare-focused managed backup, disaster recovery, and cyber recovery for PHI, EHR/EMR environments, and PACS data, including immutable backups, isolated recovery environments, and 24/7 managed recovery support. The company describes these offerings as supporting HIPAA and HITECH requirements.
CBTS provides healthcare technology services across AI and data, applications, cloud, cybersecurity, digital workplace, networking, and infrastructure. Its healthcare materials specifically address PHI protection, access controls, audit logging, HIPAA/HITECH considerations, ransomware recovery, clinical infrastructure, and distributed care environments.
Rackspace provides healthcare cloud, EHR infrastructure, managed services, data protection, and cyber-recovery capabilities. Rackspace documents HITRUST CSF-certified dedicated environments and healthcare offerings including Epic hosting and disaster recovery.
November 9-10, 2026 | DeVos Place, Grand Rapids, MI
Join the Leaders in the Room
Be part of the conversations that only happen when the right leaders are in the same room. The C3 Tech Summit creates the space for honest dialogue, shared perspective, and the kind of insight that only comes from peers solving real challenges.
Register Now


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