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Client Lifecycle Manager

Operations Department | Remote (Midwest)

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Overview & Summary:

We are seeking a highly motivated and customer-centric Client Lifecycle Manager (CLM) to join our growing team. The Client Lifecycle Manager (CLM) is a pivotal role at C3 Technology Advisors, dedicated to guiding high-value clients and prospects through their entire lifecycle as a C3 client.

This role encompasses two primary functions: RFP Project Management (RFP-PM) and Customer Success Management (CSM). This hybrid role combines strategic planning, project execution, and relationship management to ensure the success and satisfaction of C3 client. As a Client Lifecycle Manager, you will be at the forefront of delivering exceptional client experience and driving value throughout their journey with C3.

Company Overview

C3 Technology Advisors helps organizations make smarter technology buying decisions. As a technology advisory firm, we guide clients through the evaluation, procurement, implementation, and lifecycle management of technology solutions. Our culture is built around five core values: (1) Deep Caring for the Success of Others, (2) Ingenuity & Action, (3) Curiosity, (4) Confidence, and (5) Extreme Ownership.

Equal Opportunity Statement

C3 Technology Advisors is committed to diversity and inclusivity in the workplace.

Key Responsibilities:

RFP Project Management (RFP-PM)
- Collaborate with client and internal teams to develop winning RFP responses
- Manage RFP timelines and key deliverables, ensuring all deadlines are met.
- Coordinate meetings and communication between stakeholders
- Track and manage RFP-related documentation
- Provide support to clients throughout the RFP process
- Collaborate with internal teams to prepare for meeting and manage the handoff process between departments
Customer Success Management (CSM)
- Develop a deep understanding of client’s organizational goals and objectives
- Conduct regular business reviews to assess technology needs and identify new opportunities
- Manage escalations, reduce churn, and stabilize the client base for growth.
- Proactively address client challenges and escalate issues as needed effectively
- Drive adoption of C3 solutions and services
- Maintain the C360 client dashboard and empower clients with insights into their IT buying journey
- Cultivate strong, long-term relationships with key client stakeholders

Required Qualifications:

High school diploma or equivalent required
2+ years of client-facing experience
Customer Success or Account Management experience
BDR, SDR, or sales support experience
Client Project Management experience preferred
Excellent verbal and written communication
Strong organizational and time management skills
Proficiency with CRM and business tools
2+ years of work experience in Sales

Careers

Benefits

We provide a unique set of benefits to our Advisors that enable them to grow their customer base with confidence.

Salary (Full Time)

We are focused on competitive compensation for all of our positions. Enjoy 2 consistent monthly paychecks.

Comprehensive Health Coverage

C3 pays 100% of employee premiums for medical, dental, and vision coverage, prioritizing your well-being.

Retirement Security

C3 is committed to life now and after retirement, as such, C3 automatically contributes 3% of employee salary to 401(k) no matter what the employee contribution rate is.

Flexible PTO

We believe in work-life balance, so we offer flexible paid time off to recharge and focus on what matters most.

Generous Life Insurance

We provide $50k in employer-paid life insurance, with options for additional voluntary coverage to give you peace of mind

Remote Flexibility

As a fully remote company, we give you the flexibility to work from anywhere while fostering collaboration through team events and summits.

Continuing Education Budget

To support your growth, we provide a dedicated budget for continuing education and professional development.

Annual Expense Budget

We provide an annual budget to help you build strong relationships with clients through meaningful experiences.

Employee Funded Benefits

We are focused on you, even in times of hardship. Including Long-Term Disability, HSA, and Pet Insurance

Maternity + Paternity Leave

For when the newest, littlest C3 team member joins, we will provide you time away.

Salary (Full Time)

We are focused on competitive compensation for all of our positions. Enjoy 2 consistent monthly paychecks.

Comprehensive Health Coverage

C3 pays 100% of employee premiums for medical, dental, and vision coverage, prioritizing your well-being.

Retirement Security

C3 is committed to life now and after retirement, as such, C3 automatically contributes 3% of employee salary to 401(k) no matter what the employee contribution rate is.

Flexible PTO

We believe in work-life balance, so we offer flexible paid time off to recharge and focus on what matters most.

Generous Life Insurance

We provide $50k in employer-paid life insurance, with options for additional voluntary coverage to give you peace of mind

Remote Flexibility

As a fully remote company, we give you the flexibility to work from anywhere while fostering collaboration through team events and summits.

Continuing Education Budget

To support your growth, we provide a dedicated budget for continuing education and professional development.

Annual Expense Budget

We provide an annual budget to help you build strong relationships with clients through meaningful experiences.

Employee Funded Benefits

We are focused on you, even in times of hardship. Including Long-Term Disability, HSA, and Pet Insurance

Maternity + Paternity Leave

For when the newest, littlest C3 team member joins, we will provide you time away.

A word from Current C3 Employees

C3’s long-term focus sets our team apart from others in technology consulting. Everything we do is focused on creating consistent, sustainable growth for you, our business, and our customers. We prioritize collaboration, relationship building, and a deep caring for the success of others.

Pillars of C3's Culture

Curiosity

We aren’t content with the status quo or being told how it’s always been done. Our curiosity drives us to continually learn, grow, and use our knowledge to make things better.

Confidence

Because our knowledge is the result of experience, we are always confident in our recommendations and partnerships.

Ingenuity & Action

Nobody comes to C3 to solve simple problems. Our clients need creative solutions that can’t be found through an internet search or a transactional relationship.

Extreme Ownership

C3 owns our results and constantly looks inward to understand how we can better ourselves. By taking control through ownership, we better ourselves and our relationships.

Deep Caring for the Success of Others

We seek to improve things not only for ourselves, but for our colleagues, clients, and partners. This care for the success of others empowers and sets us apart from “Me first” consultants.