Ken Westermann, Panelist

About Ken Westermann

Ken Westermann brings more than 20 years of experience helping enterprises modernize customer engagement through UCaaS, CCaaS, solution consulting, implementation, and support. Across leadership roles at Fuze, Zoom, and Dialpad, he has helped customers scope complex environments, guide onboarding and transformation, and turn communications strategy into measurable business outcomes.

He brings a practical perspective on how leading enterprises can use omnichannel and AI-powered solutions to connect voice, messaging, video, and digital engagement into faster, more consistent customer experiences. His background in solution architecture, contact center development, and large-scale communications deployments makes him well suited for a breakout session focused on the future of enterprise customer engagement.

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