Behind the Scenes with Steven
Client Success Story
Client Success Story
Steve Mockaitis, C3 Lead SASE & SD-WAN Engineer, shares how he and his team helped a specialty healthcare provider overcome major SD-WAN challenges with a more strategic solution.
The healthcare provider’s previous SD-WAN setup was impacted by poor vendor management from their managed service provider. The provider failed to offer solid consulting or planning around hardware and operating system changes. They procured all hardware upfront, including devices with just two cores, only for the hardware manufacturer to release an upgrade about a year later that required four cores. As a result, roughly 60% of the client's footprint became incompatible. This created serious risks to system stability and left the organization exposed from a security and malware standpoint.
Steve started by leading an evaluation process to identify the best-fit supplier. After meeting with the client to understand their specific needs, Steve and the C3 team pulled together an initial list of qualified providers. The client narrowed it down further, and together with C3’s input and analysis, a final shortlist was created for the request for proposals.
Once the bids came in, C3 handled a deep analysis of all responses, reviewing questionnaire answers, pricing, SLAs, and MSAs. That enabled the team to eliminate a few more vendors and move into the demo phase. The back-and-forth discussions with vendors eventually led to contract negotiations.
While C3 provides the insights and structure to guide the process, Steve emphasizes, “The client always remains in control of the final decision.”
The chosen solution came with a major bonus: project managers from C3 served as an overlay across all parties involved. That level of coordination ensured a smooth deployment and open communication to proactively mitigate risks.
At C3 Technology Advisors, we don't just recommend solutions, we walk alongside our clients from evaluation to execution. Whether you are navigating SD-WAN, SASE, or any other enterprise tech initiative, our team brings the technical expertise and project support to help you move forward with confidence.
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