Behind the Scenes with Jeremy
Client Success Story
Client Success Story
Jeremy Domanik recently partnered with a Fortune 500 organization to reevaluate their infrastructure and security environment supporting over 4,000 customer service agents.
After more than 12 years with the same provider, the company was ready for a change. Following multiple mergers and acquisitions, their existing solution no longer aligned with their evolving needs, it lacked scalability, posed security challenges, and simply wasn’t built for the future they envisioned.
That’s where C3 came in. With Jeremy leading the engagement, the client gained a clear, view of the current landscape and a roadmap for modernizing their tech stack. From strategy to supplier evaluation, C3 helped the organization for long-term growth with infrastructure and security solutions designed to evolve.
Through C3’s proven Scope of Work process, we helped the client determine which supplier, or combination of suppliers, was the best fit for their needs. We began by identifying key pain points across their network and staffing model, creating a clear and structured roadmap for evaluation. Our team guided them through an in-depth analysis of both the technology and the providers, outlining the pros and cons of different approaches. In this case, we explored whether a single vendor could meet all their infrastructure and security needs, or if it made more sense to divide the responsibilities between specialized providers. Ultimately, our goal was simple: find the solution that aligned best with the client’s goals, operations, and future growth strategy.
With a small internal team, the client needed more than just advice; they needed hands-on support. That’s where C3 stepped in. Acting as an extension of their staff, we helped define key business challenges, identified top-performing vendors, and led the charge on contract and pricing negotiations. The final solution involved two best-in-class providers, one for infrastructure and one for security, each selected for their ability to meet the client’s unique needs. By leveraging C3’s experts and proven process, what would have taken the client months to sort through on their own was completed in just four weeks. The result: a right-fit solution, ready to scale, delivered with speed and precision.
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