Global Head of Channel Customer Experience at Zoom In this role he leads the engagement practice for all indirect sellers of Zoom products. Prior to that, he was the leader of the Contact Center Practices at both Telarus and Intelisys. With over 30 years of combined experience in running contact centers, consulting for contact centers, and leading contact center practices, Brandon is a well-sought keynote speaker, panelist, webinar host, and trainer in the customer experience industry As the co-founder of Xposure, he is also leading the effort to bring diversity, inclusion, and equity to the forefront of the change that needs to happen in the technology industry. He served as Founder and President of the consulting company Exceptional Contact Centers and held multiple leadership roles with Novation Companies, including CC Cloud Provider Mitel. He served as the SVP of Global Operations for an industry leader, Serenova/Lifesize. He has also held several leadership roles at prominent companies including Humana, Inc., Healthesystems, Inc., The Travelers Companies, Inc., Telerx, Bankers Warranty Group and Sprint PCS.