Agenda
4:00pm - 7:00pm - Pre-Summit Launch Party
Upstairs Vendor Hall
All our sponsors, speakers, and attendees are invited for our exclusive pre-summit party! More exciting details to come!
8:15am - Summit Check-in Begins
Front Lobby (Lyon Street)
All Attendees can begin checking in and getting their badge and networking with sponsors and attendees!
8:15am - 9:15am - Breakfast Served
Main Ballroom
All attendees will be provided complimentary breakfast and there will be a featured spotlight for ObserveAI and Perimeter81 during the breakfast.
8:45am - 9:00am - Observe.AI: Contact Center AI that Drives Business Outcomes
Main Stage
Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels; Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. This session will discuss The Live Conversation Intelligence Platform for the contact center, Observe.AI
Key Takeaways
-How Contact Center AI is changing the industry
-How to use AI in customer experience
-How Observe.AI is built with Conversational AI
Who Should Attend This Session
-CEO
-Customer Experience Leadership
-Professionals Interested in AI Landscape
9:00am - 9:15am - Perimeter 81: Avoiding the Network Complexity Trap
Main Stage
The network security paradigm of just a few years ago no longer applies. 5G, AI, and fiber are coming of age, and blisteringly fast internet is commonplace. Digital nomads are working all over the world, and more and more resources are moving to the cloud, creating new challenges for the channel.
Jim Finnerty, Perimeter 81’s Director of Channels, will discuss how Secure Access Service Edge technology can help you avoid this complexity trap and position your business to succeed.
Key Takeaways
-How to future-proof your network
-How to simplify and build a network for 2024
Who Should Attend This Session
-CEOs and IT Leaders
-Networking Professionals
9:15am - 9:30am - C3 Tech Summit LAUNCH
Main Stage
Matthew Toth, President and Founder of C3 Technology Advisors, to launch the summit through an unforgettable and powerful presentation.
9:30am - 10:30am - Opening Keynote Speaker - Former NASA Astronaut Leland Melvin
Main Stage
Leland Melvin is an engineer, educator, former NASA astronaut and NFL wide receiver. He served on board the Space Shuttle Atlantis as a mission specialist on mission STS-122 (2008) and STS-129 (2009), helping to construct the International Space Station.
Upon hanging up his space boots, he led NASA Education and co-chaired the White House’s Federal Coordination in STEAM Education Task Force, developing the nation’s 5-year STEM education plan.
After 24 years with NASA as a researcher, astronaut and Senior Executive Service leader, he shares his life story as an athlete, astronaut, scientist, engineer, photographer, and musician to help inspire the next generation of explorers to pursue STEAM careers.
In May 2017, Leland released his memoir, "Chasing Space: An Astronaut's Story of Grit, Grace, and Second Chances." In "Chasing Space," Leland shares his personal journey from the gridiron to the stars, and examines the intersecting roles of community, perseverance, and grace that align to create the opportunities for success.
10:45am- 11:30am - Security & AI Tech Talk
Main Stage
In this session, our panelist will be sharing their knowledge and insight on how AI is making an impact on security of the individual and of an organization. Learn from three industry thought leaders what their thoughts are on the future of AI in the tech industry and beyond.
11:00am - 11:45 Cloudflare: Everywhere Security: The Global Platform that Secures Employees, Applications and Networks
Breakout Room E
Your workers, applications, and infrastructure are everywhere. Your security should be too. That's why Cloudflare has taken a fundamentally different approach. Our unified platform, powered by an intelligent global network, protects you everywhere.
Simplify to secure. Consolidate vendors and tools to reduce complexity and enterprise risk.
See more, protect more. Get automated real-time threat intelligence from our massive global network.
Security for where you’re going. Address evolving business needs with a security platform that keeps up with you.
Key Takeaways
-How to consolidate your security vendors and tools
-What real-time threat intelligence can see in your network
-The current security trends for 2024
Who Should Attend This Session
-Looking to secure your data & assets under one global network
-Looking to expand through hybrid & remote workers globally
11:00am - 11:30am Credit Union Networking Meet-Up
Executive Lounge
Meet with other Credit Unions spread across the midwest, from Ohio, Illinois, Indiana, and Michigan! There will be over 50 vendors in attendance, this meetup will allow you to have direct conversations with other industry leaders to help you cut through the most important technology decisions for your business!
Who Should Attend This Session
-Everyone working in or with a Credit Union
11:30am - 12:15pm Capacity: AI & Automation: A Pioneer's Perspective
Breakout Room A
Artificial intelligence and automation will soon touch nearly every part of how business is conducted. But how do we develop an AI strategy?
Join David Karandish – AI thought leader and CEO of Capacity – as he shares a game-changing perspective on how to successfully implement AI and automation in your business.
Key Takeaways
-Understand the market by distinguishing between automation, AI, and generative AI.
-Organize your tech stack to align with modern technology
-Discover a framework for engaging in an AI Assessment
Who Should Attend This Session
-IT professionals looking to streamline technology & business
-CEOs focused on AI
11:30am - 12:15pm Sharpen CX: Getting Intelligent on Artificial Intelligence: The Agent Experience
Breakout Room B
Today’s agent experience is complex — to put it lightly. They’re navigating higher-pressure situations, de-escalating frustrated customers, and working to find real-time solutions to meet the growing needs of customers. At a time when agents are taking on more than ever before, companies are working to implement solutions that can better support their experience and empower them to deliver better interactions.
ChatGPT and generative AI offer a potential solution for these escalating challenges–for agents and supervisors alike. Through instant insight, contextual summaries, and real-time support, generative AI tools may just be the solution that transforms the agent experience for good.
Key Takeaways
-Learn the new role of the agent amid evolving AI
-Dissect the top use cases for generative AI in the contact center for agents/managers
-Create action items for today so that you aren’t left behind.
Who Should Attend This Session
-CEO
-Contact Center Leadership
-Data Insight Leadership
12:15pm - 1:15pm Lunch
Main Ballroom
Enjoy complimentary lunch
12:30pm - 12:45pm Neostella: Driving Organizational Efficiency to Enhance CX
Main Stage
As the world becomes more and more reliant on technology, we must ensure that we are utilizing the various software and applications that we invest in to the best of their abilities, and guarantee that they are working not only together, but also with humans in a cohesive, sensible fashion. Integrated technology stacks, automated workflows, elimination of tedious and monotonous tasks, reduction of error and risk; these are the goals that Neostella constantly assists our clients with, and we relish the challenge of helping organizations along the journey to a more modern and productive reality.
Key Takeaways
-How to use automation and workflows efficiently
-What errors and risks can be mitigated through automation
-Leveraging new technologies and understanding what's next in the pipeline
Who Should Attend This Session
-Executives focused on Efficiency & CX
-CX/Contact Center Professionals
-Focused on automation & elimination of monotonous tasks
12:50pm - 1:05pm NICE: The Evolution of Contact Center as a Service
Main Stage
During this spotlight, Scott Kemper will discuss the evolution of CCaaS, current business landscape, and how NICE is addressing the opportunity in this space.
Key Takeaways
-Discover how Contact Center as a Service (CCaaS) have evolved.
-Learn more about how the current business landscape is changing due to technology advances with the Contact Center space and how it will impact your business.
Who Should Attend This Session
-Focused on advancements in CX/Contact Centers
-Interested in learning about new technologies focused on Customer Experience
1:15pm - 2:00pm CBTS: Optimize and Secure Your Hybrid Work Strategy
Breakout Room F
These days, employees expect to be able to work not just from anywhere, but from any device, without sacrificing performance. At the same time, your primary goals are to protect your perimeter, protect your employees, and protect your data. Meet your team's remote work needs and your goals with a cloud network that is secure at the edge, where your employees are.
Focused On Enhancing
-SASE (Secure Access Service Edge)
-EDR (Endpoint Detection Response)
-MDM (Mobile Device Management)
-ZTNA (Zero Trust Network Access)
-IAM (Identity & Access Management)
-Multifactor Authentication
-Patching Services
-Vulnerability Scanning
-Security Assessment
Who Should Attend This Session
-Hybrid/Remote Team Executives
-Organizations focused on Security
-Cybersecurity professionals looking for advancing security tools
1:15pm - 2:00pm RapidScale:The Hybrid Cloud Advantage: Fueling Unprecedented Growth and Innovation for Tomorrow's Business Leaders
Breakout Room E
In a world where technology drives progress and businesses must remain agile, the hybrid cloud advantage is revolutionizing the way organizations operate. This captivating presentation will take you on a journey through the transformative power of hybrid cloud solutions and the strategic role of platform consolidation in creating a competitive edge for today's organizations.
With a powerful and engaging approach, we will explore the following:
1. The Hybrid Cloud Phenomenon: Unveiling the benefits of hybrid cloud solutions, from agility and cost-efficiency to enhanced security, and how they empower businesses to adapt and thrive in an ever-changing landscape.
2.The Art of Platform Consolidation: Delve into the world of platform consolidation, revealing how it simplifies IT infrastructure, reduces operational complexity, and drives efficiency to new heights.
3. Embracing Lean Thinking: Discover how the spirit of lean thinking can optimize resource allocation, eliminate waste, and streamline IT processes, supercharging productivity and success.
4. Breaking the Bottlenecks: Uncover the power of identifying and addressing constraints in IT infrastructure and workflows, ensuring optimal performance and the ability to seize opportunities in real time.
5. DevOps Revolution: Learn how the essence of modern DevOps practices fosters a culture of collaboration, innovation, and continuous improvement, transforming the hybrid cloud ecosystem.
Key Takeaways
-Embark on a journey of self-discovery by assessing your current IT infrastructure and identifying opportunities for platform consolidation and hybrid cloud integration.
-Embrace the art of lean thinking to drive continuous improvement and waste elimination across your organization's IT processes.
-Become a bottleneck-breaker by identifying and addressing constraints in your IT infrastructure and workflows, boosting performance and efficiency.
1:15pm - 2:00pm Level.AI: GPT: A New Era of AI for Customer Intelligence Teams
Breakout Room A
How GPT models can help contact centers provide more personalized and accurate customer responses, thereby improving the overall customer experience and increasing customer satisfaction, revenue, performance and more.
Key Takeaways
-What GPT models are
-How to use AI in customer experience
-How AI can increase revenue and customer satisfaction
Who Should Attend This Session
-CEO
-IT Security Leadership
-Professionals Interested in AI Landscape
1:15pm - 2:00pm Securing SaaS Assets
Breakout Room D
In this session, we will cover everything you've ever wanted to know about SaaS Security.
The panel members will be answering questions revolving around security challenges related to SaaS (Software-as-a-Service) usage, the impact of AI on the industry's security landscape, positive AI applications, securing user devices and network access, adapting IT policies to increased SaaS adoption, addressing the changing work environment, managing SaaS access and visibility, and exploring alternative security solutions beyond traditional methods.
Key Takeaways
-How to secure SaaS Assets
-What cost savings exist with SaaS Security
Who Should Attend This Session
-CEO
-IT Security Leadership
1:15pm - 2:00pm Kustomer-Shaping CX for a Multigenerational Future: Meeting the Expectations of the Now Customer Across Generations
Breakout Room B
Did you know that 41% of consumers switch brands due to lack of personalization in their customer service?
Gone are the days of a one-size-fits-all approach; instead, businesses must embrace the contemporary shift and tailor their strategies to meet the unique preferences and expectations of every customer, no matter the generation.. This dynamic new term is known as the “Me Economy.” This evolving and modern concept places significant importance on personalized experiences, forcing companies to invest in fulfilling individual consumer expectations.
The ME Economy thrives on seamless interactions across various touchpoints at the most basic level that is being device agnostic but to take it a step further communicating the way that each generation expects and demands. It requires businesses to be agile, and innovative, constantly seeking ways to exceed customer expectations and creating memorable, tailor-made experiences. Attend this session and learn how companies are innovating and changing their CX strategies every day to meet the modern day demands including how are we going to use AI?
Key Takeaways
Learn how you can leverage data-driven insights to anticipate evolving needs and be proactive in offering cutting edge CX.
Gain insight into the critical importance of embracing new CX technologies and discover how the ME Economy is reshaping consumer preferences in the business landscape. You will learn cutting edge strategies to seamlessly evolve and thrive in this changing CX environment.
Uncover the skill(s) of satisfying the wide-ranging expectations of the modern day consumer, a skill that requires a deep understanding of the unique values and communication preferences specific to each generation.
Who Should Attend This Session
Focused on advancements in CX/Contact Centers
Interested in learning about new technologies focused on Customer Experience
1:30pm - 2:15pm eSentire: AI as Offense & Defense: How Generative AI is Impacting the Future of Cybersecurity
Main Stage
AI is changing the game of cybersecurity for the threat landscape for businesses daily. With the right people, process, and technology, you can stay a step ahead in this great game of cat and mouse. Security leaders must know how to leverage real opportunities to inject AI into their security programs.
In this 45-minute breakout session, John Moretti, Principle Solutions Architect with eSentire will give you a behind-the-scenes look at what modern threat-response teams are doing to help executives maintain a leg-up to thwart threat actors in the great game.
Key Takeaways
-How Generative AI affecrts Cybersecurity
-How to stay ahead of threat actors and leverage AI
-What modern threat-response teams are doing to stay ahead of threat actors
Who Should Attend This Session
-CEO
-Cybersecurity Leadership
-Professionals interested in AI landscape
2:00pm - 2:30pm Women in Technology Meet-Up
Executive Lounge
This year at the C3 Tech Summit there will be a networking meet-up specifically for Women in Tech. Join Taylor Vossler, C3 Technology Advisors’ Director of Operations, OverPower’s Sabrina Hebeler, and other fantastic Women in Tech to discuss your experiences, opportunities for growth, and so much more. You don’t want to miss this opportunity to learn from your peers!
Key Discussion Points
-Navigating technology industry as a woman
-Speak with Taylor and Sabrina about where they come from, and how to grow your career
Who Should Attend This Session
-Women working in Technology
2:05pm - 2:50pm Yellow.AI: Not Just Another Chatbot - How Dynamic AI Agents Delight Customers and Lower Costs
Breakout Room A
AI is bringing the next industry-shifting revolution, and your chatbot should evolve with it. Chatbots should be built based on your specifics and adapt to your offerings over time. A dynamic AI agent is goal-driven in conversation, and naturally flows the conversation based on user input, leading to efficient lead generation and CRM integration.
Key Takeaways
-How Chatbots are evolving with AI
-Understand new automation and support solutions using AI
-How to integrate security certifications and protect sensitive data using a chatbot
Who Should Attend This Session
-Executives focused on emerging AI trends
-IT professionals looking to simplify their tech stack while reducing workload
2:30pm - 3:15pm Disaster Recovery Panel Discussion
Breakout Room D
In this session, we will cover everything you've ever wanted to know about Disaster Recovery.
Our panel member will be answering questions revolving around the concept of disaster recovery (DR) and its associated strategies, focusing on hybrid/layered recovery environments, the justification of DR costs, enhancing DR effectiveness, the importance of air-gapped backups, the impact of AI on the DR market, reasons for backing up end user email, and the necessity of DR strategies for cloud-based assets.
Key Takeaways
-Current state of Disaster Recovery
-How to transform your businesses security strategy and your view on backup and recovery
Who Should Attend This Session
-CEO
-IT Security Leadership
2:30pm - 3:15pm Open Systems: Putting the "Service" in SASE; Going Beyond Technology to deliver a unique customer experience
Main Stage
In this keynote session, we will explore how "Putting the 'Service' in SASE" transcends technology by prioritizing exceptional customer experiences. Join us as we explore innovative strategies to combine advanced SASE solutions with a customer-first mindset, fostering long-lasting relationships and driving business success.
Key Takeaways
-How to use SASE focused on customer relationships
-How to bring Service into your SASE infrastructure
Who Should Attend This Session
-Focused on advancements in SASE
-Interested in learning about new technologies focused on Customer Experience
2:30pm - 3:15pm Entara: Step Away from the Buzzwords: Real World Advice from a Ransomware Responder
Breakout Room E
The cyber threat landscape is consistently evolving and expanding and, alongside it, are security solutions that claim to be the one thing you need to protect yourself from a ransomware attack. With a finite budget, it’s hard to know which solutions will not only reduce your risk, but which you should first prioritize. Join the head of Entara’s incident response practice to learn how to best protect your organization from threat actors based on thousands of hands-on breach remediation work.
Key Takeaways
- What security solutions will make the biggest impact on reducing your organization’s cyber risk
- The most common vulnerabilities we see threat actors take advantage of and how to stop them
- How to identify and build relationships with strategic security partners
Who Should Attend This Session
- Executives looking to learn how to best protect your organization from threat actors based on thousands of hands-on breach remediation work.
- IT Professionals interested in exploring future of cybersecurity solutions
2:30pm - 3:15pm Votiro: AI Just Made the Hackers Smarter, So Now What?
Breakout Room F
How ChatGPT & AI has exponentially increased the threat vector for hackers and traditional detection tools, and the risk for all businesses of all sizes with the rapid adoption.
Key Takeaways
-Market adoption of ChatGPT & AI and what that means for organizations & increased cyber threats.
-The Gap of traditional detection tools is now wider, what should executives be thinking about to help protect their organizations?
-Files & Data are the lifeblood of your business, what can you do to help protect your most important assets?
-How companies are using zero-day strategies & tactics to fight against file-born zero-day attacks.
-How Votiro is utilizing AI in our Office Macros module, by detecting Benign/Malicious macros leverage such a model to help customers combat the increased risk of file-born attacks.
Who Should Attend This Session
-CEO
-Cyber Security Leadership
-Professionals Interested in AI Landscape
2:55pm - 3:40pm Five9: AI in the Customer Experience: Pitfalls, Myths, and Realities
Breakout Room B
In this session, Frank Chevalier, VP of AI Product Management for Five9, will discuss recent advances in large language models and how their capabilities can be safely and effectively leveraged in customer care settings. Several promising use cases as well as caution areas will be covered along with two case studies of recent successes.
Key Takeaways
- Reasonable use cases for integrating large language models in customer care
- The risks associated with large language models and mitigation strategies
- The pros/cons of commercial off the shelf models (such as OpenAI, Google, & Cohere) vs in house solutions leveraging open source
Genesys:Getting Better Customer Insights via Journeys Within and Beyond the Contact Center
Breakout Room A
As organizations continue to further their CX initiatives, capturing data on customers as they interact with agents in the Contact Center and how they interact outside of that with other areas of your digital footprint or organization is essential. Along with that, some organizations have gone down the path of journey mapping, however, that’s typically what you want clients to do, and Customer Journey Analytics is what your customers are actually doing.
Key Takeaways
-How To Improve your Contact Center Insights
-Where to Focus your CX initiatives in 2024
Who Should Attend This Session
-CEO
-Contact Center Leadership
-Data Insight Leadership
3:30pm - 4:15pm SOC of the Future: Where AI and ML play their part
Breakout Room E
In this session we'll discuss the SOC of the Future.
How technologies and integrations that leverage 3rd party AI tools and how they will help augment, automate and accelerate response. Also how ML has been leveraged historical, and how ML must change for the future SOC
3:30pm - 4:15pm MetTel: The IT Solution in This Brutal Economy... Introducing Mobile Device as a Service
Breakout Room F
Learn how organizations are recognizing an immediate 20% savings on their telecom spending with additional year-over-year savings from Mobile Devices as a Service. Mobility management by MetTel combined with our exclusive Single SIM means efficient business to be conducted anywhere in the world.
Key Takeaways
-How to save 20% through Mobile Device as a Service
-How to use Single SIM for Mobility Management
Who Should Attend This Session
-Executives looking to shift overhead costs by utilizing Mobile Devices as a Service
-IT Professionals interested in exploring the future of Mobile Devices as a Service
3:30pm - 4:15pm Avoiding Pitfalls in a Hybrid World
Breakout Room D
In this session, we will cover everything you've ever wanted to know about the Hybrid World.
Key Takeaways
-What pitfalls exist in our evolving Hybrid environment
-Where to focus your 2024 mobile strategy
Who Should Attend This Session
-CEO
-IT Security Leadership
3:45pm - 4:30pm Zoom: How Long Before ChatGPT Replaces Live Agents? And Your Other AI Questions Debunked.
Main Stage
It’s no secret that the thought of humans at work is in flux. Not just from shifts or location but inclusive of the responsibilities, tasks, and assignments. The current uncertainty is largely fueled by Ai and ChatGPT. Employees are worried they will be replaced by technology while at the same time hoping for greater meaning from work and more flexibility.
But the new digital landscape actually gives us an opportunity to emphasize what humans do best. So now is the time to inspire employees about a vision for what’s next and how they can be a part of it.
Key Takeaways
-Debunking the AI Questions in Contact Centers
-How ChatGPT can be used by your Team
Who Should Attend This Session
-CEO
-Contact Center Leadership
-Data Insight Leadership
4:30pm - 5:30pm Closing Keynote - Erik Qualman
Main Stage
Erik Qualman will deliver practical advice on doing the important things instead of a bunch of things. Qualman will be your guide to help you learn how to pursue less in order to achieve more--both personally and professionally. We should choose to focus on what matters the most.
This choice determines our success, happiness, health, and fulfillment. Successful and happy people understand it's not about getting more things done, it's about getting more of the big things done.
Learn the not-so-simple art of doing less.
Key Takeaways
Actionable items you can use to take back your focus and achieve your goals
Learn how to choose what to focus on, we have to figure out what makes us happiest, and what our passions are.
How to focus in an increasingly unfocused world.
Who Should Attend This Session
Whether you're a programmer, mother, executive, teacher, or entrepreneur, THIS SESSION IS FOR YOU IF...
You feel stretched too thin by trying to do too much.
There's no time for relaxation or deep thinking.
You're completing thousands of tasks without achieving your goals.
5:30pm - 6:30pm Happy Hour
Main Ballroom
Join us for the happy hour and network and decompress from the full day! You will also have the opportunity to network with our closing keynote, Erik Qualman during this time!
8:00am - 9:00am Executive Breakfast
Main Ballroom
8:30am - 8:50am Intro to Michigan Council of Women in Technology (MCWT)
Main Ballroom
Michigan Council of Women in Technology mission is simple, make Michigan the No. 1 state for women in technology.
Every day MCWT works towards a mission to inspire and grow women in technology. A diverse tech workforce is a a vital apart of Michigan's and other states transformation and MCWT strives to engage and retain female professionals in the tech industry.
Learn more about them and their cause during this session.
9:00am - 10:30am Overpower.AI: Driving Business Forward with Responsible AI
Main Stage
Artificial Intelligence is the topic of many conversations these days, with all of the outcomes it can lead to., especially among boards and executive teams. Yet, technology leaders are left with questions about how to implement and manage the risk of these tools effectively. This presentation will share key insights on how executive technology leaders can and should be strategic in the implementation of Artificial Intelligence, which also helps manage the risk and future-proof their organization.
Key Takeaways
-Future proof your organization's cyber security
-Understand the cyber risks you need to focus on for 2024
-Leveraging new technologies and understanding what's next in the pipeline
Who Should Attend This Session
-Cybersecurity professionals interested in new technologies
-Executives focused on strategic business design for data and assets
-IT professionals looking to streamline technology & business
Learn more of what to expect - https://youtu.be/dUICgS44Jtg
9:00am - 9:45am Replicant: How Automation Can Solve the Call Center Hiring Riddle
Breakout Room A
With Replicant, it truly is like having an infinite supply of your best agents available any time of day. You can scale up or down instantly, regardless of call volumes and unexpected spikes. You can resolve customer issues with natural, human-like AI-powered conversations that recognize customer intent and that customers actually enjoy. You can get real-time, searchable insights into call transcripts with auto-tagged dispositions and measure call drivers with advanced analytics, allowing you to run your contact center with more discipline and visibility. You can get started quickly with pre-built components that work out-of-the-box and scale conversational design best practices specific to any use case or industry. And you only pay for what you use while scaling capacity up or down without upfront commitments, fixed charges, or maintenance fees.
Key Takeaways
-Regardless of the customer’s telephony and CRM, ERP, POS, etc., solutions, premise or cloud, Replicant’s ProServ team can build the integrations needed if they haven’t been built already. This transits into no tech stack changes needed from the customer.
-A proprietary NLU engine built from millions of customer calls, the use of GPT and LLM allows customers to speak more naturally and be understood. This results in customer satisfaction and expansion opportunities.
Who Should Attend This Session
-Call Center Managers focused on enhancing talent
-Focused on how AI transforms contact center interactions
10:00am - 10:45am Uniphore: Transforming CX with Conversational AI & Automation
Breakout Room A
Transformational customer experiences (CX) are the common foundation that modern companies must provide to thrive and succeed in the post pandemic and economic downturn world. With organizations ramping up to meet their customer demands, emerging technologies including conversational AI and automation will solve the problems CX organizations face today and into the future. Harnessing conversational AI and automation to the entire customer journey, businesses can optimize the whole conversation, increase NPS and improve efficiencies. In this session, we’ll explore the advances in conversational AI that are already driving transformational results for contact centers, the impact of Generative AI on the future of CX and EX.
Key Takeaways
-How Conversational AI can be used through CX
-What is coming next for conversational AI and Automation
-How to improve your NPS through enhanced customer journeys with AI
Who Should Attend This Session
-Interested in Conversational AI & Automation and its importance
-Interested in leveraging generative AI for CX
10:45am - 11:30am Executive Thought Leadership Panel
Main Stage
As an executive you are asked to be the ultimate point of knowledge within your business. Join Matthew Toth from C3 Technology Advisors as he moderates a panel, discussing all the ins and outs of being a transformational executive and how to make technology the primary focus of any business.
11:30am - 12:00pm Official Closing to Summit
Main Ballroom