---
title: Would Grandma be proud of your contact center? Key Takeaways
description: Would Grandma be proud of your contact center? Webinar recap including key takeaways
---

[Video ](https://www.c3techadvisors.com/video)

# [Would Grandma be proud of your contact center? Key Takeaways](https://www.c3techadvisors.com/video/would-grandma-be-proud-of-your-contact-center-key-takeaways)

 Written by [C3 Editorial Team](https://www.c3techadvisors.com/video/author/c3-editorial-team) | May 9, 2023 12:00:00 PM

Key Takeaways

*How to achieve “Mind Like Water” in your Contact Center:*

- Focus on the Emotional Resiliency of your staff
- Explore and utilize excellent Technology with the help of experts
- Grow as Leaders of the contact center in the areas of coaching and proper usage of data

*Using Emotional Intelligence to Create Emotional Resiliency:*

- Enhance your Self Awareness: 
    1. Establish your Values, Mission, and Vision
    2. What pushes your buttons?
- Enhance your Self-Management: 
    1. Develop and schedule your Self-Management strategy
    2. Craft your response to frustrating moments
- Enhance your Social Awareness: 
    1. Be Interested, Not Interesting
- Enhance your Relationship Management 
    1. Have a back pocket “fix it” statement

Explore New Technologies:

- AI- Don't be afraid, instead embrace it
- Blended Omni Channel capabilities-this is required 
- Consult with a trusted technology advisor, like C3 Technology Advisors

*Grow as Leaders:*

- Grow your leadership and coaching skills
- Keep data simple for staff
- Get Creative with Technology usage

[View full post](https://www.c3techadvisors.com/video/would-grandma-be-proud-of-your-contact-center-key-takeaways)

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