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15 Minute Spotlight Session:

Observe.AI: Contact Center AI that Drives Business Outcomes

white clock  Oct 10 - 8:45am - 9:00am gps icon white Main Stage

 

Highlights Of This Session

Observe.AI: Contact Center AI that Drives Business Outcomes

Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels; Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities and up-levels quality assurance and compliance. This session will discuss The Live Conversation Intelligence Platform for the contact center, Observe.AI 

Key Takeaways

  • How Contact Center AI is changing the industry
  • How to use AI in customer experience
  • How Observe.AI is built with Conversational AI

Who Should Attend This Session

  • CEO
  • Customer Experience Leadership
  • Professionals Interested in AI Landscape

About Your Speaker

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Principal Sales Manager

Alex Lustig

Alex Lustig is the principal channel sales engineer at Observe.AI, a leader in the contact center AI space. With three Amazon Web Services certifications and a deep background in technology, consultative selling, and the contact center, Alex focuses on solving for the customer's unique needs and pain points. 

Observe.AI at a Glance

Boost contact center performance and drive business outcomes. Faster.

  • Get more value out of every interaction with AI
  • Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by industry-leading AI.
  • Observe.AI is built on the foundation of a contact center-specific large language model (LLM) and Generative AI.
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